Job Description

IT Support Specialist

We are seeking a skilled IT Support Specialist to provide technical assistance and resolve IT-related issues for end users. The ideal candidate will have experience managing Active Directory, Group Policy, and troubleshooting software, connectivity, and hardware problems.

Responsibilities:

• Provide technical support via a ticketing system, ensuring timely issue resolution.

• Manage Active Directory accounts, permissions, and security settings.

• Configure and enforce Group Policy settings to maintain system integrity.

• Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN.

• Install, update, and support software applications and operating systems.

• Document resolutions and contribute to knowledge base articles.

Requirements:

• Experience with Active Directory, Group Policy, and Windows environments.

• Proficiency in ticketing systems 

• Strong troubleshooting skills for hardware, software, and network issues.

• Excellent communication and customer service skills.