Contract
IT Support Analyst
Posted on 12 December 24 by Madeline Szczesny
- Detroit, Michigan
- $ - $
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Job Description
We are seeking an experienced and detail-oriented Application Support Specialist to join our team. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and the ability to build effective relationships across all levels of the organization. This role involves providing application support, implementing quality assurance practices, and collaborating on system enhancements to optimize business operations.
Responsibilities:
Responsibilities:
- Receive and log requests for support from the IT help desk, service delivery staff, and/or users.
- Investigate problems and requests to determine appropriate actions.
- Prioritize requests according to established criteria.
- Provide accurate responses to support requests, including modifications to system parameters, workarounds, reconfigurations, operating procedure updates, user training, or additional documentation.
- Escalate unresolved requests to the development team as needed.
- Monitor and track the progress of support requests, keeping all stakeholders informed.
- Regularly review reports from application software to identify problems and performance trends.
- Take corrective actions within authority to improve performance and prevent future issues.
- Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in application support and quality assurance practices.
- Strong analytical and problem-solving abilities.
- Exceptional organizational and communication skills.
- Ability to work collaboratively in a team environment and independently when required.
- Minimum of two years of progressive application support experience (preferred).
- Proficiency in SQL scripting and understanding of business operational systems, including their purpose and interdependencies.
- Skilled in office productivity tools with intermediate knowledge of Word and Excel.
- Comprehensive understanding of application test strategies, test plans, and test execution.