Job Description

Field Service Technician - appliances 
Technicians are the face of the organization and are expected to deliver and provide the best customer experience possible. You will be servicing products in customer’s homes. This includes diagnose and repair all major appliances, dish washers, refrigerators, AC units, TVs, washer and dryer units, manage inventory and perform administrative tasks on a daily basis. 

Responsibilities:

• Travel to customer homes to perform maintenance and repair equipment to ensure top product performance using company vehicle
• Use proper safety equipment, vehicle and diagnostic tools provided by company
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
• Process paperwork and perform data entry upon completion of each job with accuracy
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
• Meet or exceed company metrics 

Qualifications : 

• Minimum 1 year experience in a technician role
• Experience repairing major appliances such as Refrigeration/sealed systems, ovens, dishwashers, washer and dryers, and AC Units
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues
• Experience with power and hand tools, as well as diagnostic test equipment
• Computer and/or tablet skills
• Valid Driver’s license in good standing (No DUI’s within last 7 years)
• Willingness to obtain appropriate EPA Certification 
• Meet physical requirements including lift up to 50 pounds