Together we're changing Healthcare. This is your chance to be part of the action.

Description: OtterBase is seeking passionate customer service professionals to join our team! The Healthcare Concierge position was developed to take non-clinical burden off nurses and enable a patient to control their stay. As part of our team working inside the hospital, you’ll respond to non-medical requests from patients and nurses sent right to your phone via our app.

Duties and Responsibilities:

• Work in collaboration with nurses and staff
• Provide excellent customer service to patients from admission to discharge
• Assist in a variety of tasks and services that elevate patient experience and preserve a productive atmosphere for nurses
• Deliver requested medical items, equipment, and supplies to nurse teams
• Deliver requested food, beverage, and non-medical items to patients
• Experience a promising opportunity for career growth within a collective team environment

The ideal candidate has:

• A strong desire to build a career within the healthcare field
• Experience in customer service or customer-facing roles
• Previous experience in a healthcare setting is preferred, but not required
• Strong attention to detail with a proactive approach to identifying tasks throughout the day
• Excellent communication skills
• Ability to work well under pressure and handle multiple tasks at once
• Comfortable interacting with people from diverse backgrounds and cultures
• Ability to walk 10,000+ steps per day
• A desire to be a part of our mission to improve the healthcare system