Job Description

Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers’ lives by providing energy, protection, and smart services for their homes and businesses.

With renowned brands and exceptional customer satisfaction, they're empowering consumers through an advanced platform that blends innovative energy services and control with home automation, smart devices, and security. Elevate your career by joining our dynamic and forward-thinking team today!

This position is part of the Retail Services Group and is responsible for ensuring the timely issuance of disconnect activity, reconnect activity, and balance transfer of residential and small commercial accounts. Analyzes accounts to ensure the systematic processes are working properly. Reviews and analyzes aged accounts to determine root cause and correct failures. Document failed events to facilitate the tracking of trends and system failures. Specialist will run queries and reports in SAP-CCS and BW to support analysis.

Essential Duties/Responsibilities:

• Analyze accounts to determine if service disconnection is warranted based on Texas PUC rules.
• Determine parameters and execute transactions to facilitate automated disconnect processes.
• Run reports in CCS-SAP and BW to support the disconnect process and reconnect monitoring process.
• Analyze BW reports for disconnects and reconnects to determine accounts failing to progress through to TDSP.
• Determine actions required on failed reconnect accounts to ensure timely reconnection of service.
• Communicate requests with management for special situations that are outside of standard policies and procedures
• Communicate with distribution companies to resolve failed or rejected orders.
• Analyze accounts to determine if balance transfer from inactive to active accounts is warranted
• Reviews accounts from the automatic disconnect process and automatic MVO and DNP process to ensure accurate execution.
• Apply the company’s collection policies, practices and procedures to designated customer accounts.
• Research and analyze delinquent accounts for reasons that systematic dunning is failing to affect collections.
• Identify accounts that have failed transactions with TDSPs.

Education

• Bachelor’s degree in business or related area from accredited four-year university is preferred. Experience may substitute for college education, in which case a high school diploma or equivalent is required.

Experience

• 2 years business experience. 6 months Collections experience combined with SAP/CCS experience can substitute for 2 years of business experience. Knowledge of the utility and/or deregulated energy industry is a plus.

Special Skills/Knowledge Requirements

• Ability to work effectively both independently and with teams.
• Excellent problem solving skills and ability to use good judgment to make recommendations and decisions.
• Attention to detail is critical.
• Ability to work independently through the use of initiative and self-motivation.
• Ability to adapt to rapidly changing priorities.
• Ability to meet deadlines.
• Excellent personal computer skills within a windows environment, including spreadsheets, databases and word processing.
• Ability to write with proper form and grammar and prepare company correspondence
• Effectively communicates to a wide range of audiences in both written and oral form
• Ability to use fundamental math daily (add, subtract, multiply, divide, calculate percentages)