Job Description

Essential Duties/Responsibilities:

• Analyze business systems to ensure compliance with established policies and processes.
• Participate in complex initiatives and identify opportunity for process improvements within scope of responsibilities.
• Perform investigative research, root cause evaluation and consulting regarding credit transactions, policy exceptions and suspicious activity.
• In addition to typical day-to-day activity, the position should identify and lead change initiatives, leveraging various mediums and reporting to provide transparency and communicate updates to leadership and key stakeholders, where applicable.
• Develop, implement and utilize spreadsheets, graphics and word documents as required for analysis, documentation, reporting and presentations.
• Ongoing process and control review for effectiveness, gaps, and ongoing enhancements and updates based on evolving business needs, product offerings, and industry trends
• Evaluate the adequacy and effectiveness of policies, procedures, processes and internal controls.
• Present recommendations for resolving more complex situations and exercise independent judgment while developing full knowledge proficiency in the function, policies, procedures and compliance requirements.
• Recognizes opportunities for addressing fraud issues, risks and exposures. Works jointly with the training department to educate staff on fraud prevention and awareness.
• Responsible for understanding online and call center authentication tools and strategies.
• Act as a resource to personnel and other stakeholders for questions regarding work with scope of responsibility.
• Maintain an understanding of Credit Policy and specialized Credit Operations programs, and be able to assess impacts to operations processes.
• Assist with development of operations processes to support Credit Policy and Operations programs.
• Recommend solutions to operational issues associated with both manual and automated Retail Operations programs.
• Position may be first line of contact with the 3rd party vendors providing Credit Operations Solutions.
• Provide support for special assignments as required.
• Other duties as assigned.

Minimum Requirements:

• Bachelor’s degree in Business or equivalent, from an accredited college or university.
• 3+ years' relevant credit and collections work experience with as many years working in SAP/CCS.
• SQL querying experience
• Power BI and/or Tableau  
• Knowledge of the utility and/or the deregulated energy or telecommunications industry strongly preferred.
• Previous experience in fraud/loss prevention a plus.

Additional Knowledge, Skills and Abilities:

• Strong business and analytical skills and problem-solving skills.
• Demonstrate strong leadership skills.
• Detail oriented and proactive problem solver.
• Effective communicator to a wide range of audiences in both written and oral form.
• Strong interpersonal skills and ability to lead and to foster collaboration and communication across teams.
• Able to complete projects independently with minimal supervision.
• Excellent organizational skills with the ability to balance multiple tasks simultaneously.
• Ability to build and maintain working relationships with key internal stakeholders.
• Strong work ethic and high level of integrity.
• Knowledge of SAP and CRM required.
• Ability to consistently use initiative and good judgment to complete assigned tasks.
• Attention to detail and accuracy are mandatory.
• Comfortably handles risk and uncertainty as appropriate for the level of responsibility.
• Demonstrated high degree of customer and internal client orientation.
• Evident traits of initiative and self-motivation.
• Proficiency with Microsoft Office applications, especially PowerPoint, Word, Excel, Access and Visio.