Job Description

Sr. Manager, Site Reliability Engineering (SRE)
Hybrid Direct Hire Role
Location: Worcester County Area- MA

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor (or transfer) H1B candidates at this time. If you need sponsorship now or in the future (OPT, STEM,) our client is not able to provide sponsorship.

Summary
A Site Reliability Engineering (SRE) Senior Manager is responsible for the vision, strategy, and practice of SRE across the organization. Owns reliability, availability, performance, and scalability of enterprise platforms. Leads SRE teams and partners across Engineering, Infrastructure, and Service Management to ensure systems meet SLOs. Drives operational excellence through automation, observability, and continuous improvement. Serves as a senior Incident Commander, leading major incident response, coordinating cross-functional teams, and driving restoration and post-incident improvements.
Responsibilities

• Develops strategies and roadmaps in partnership with Senior leadership team.
• Manages overall budget for the product portfolio area.
• Leads and scales high-performing engineering teams to deliver complex software solutions efficiently and effectively.
• Develops and executes a strategic vision for the engineering organization, aligning technology adoption and resource allocation with business objectives.
• Mentors, coaches, and develops engineering managers and other high-performing leaders within the team.
• Fosters a culture of innovation, continuous learning, and excellence within the engineering organization.
• Analyzes business needs and proposes budgets, technologies, and resources to achieve strategic goals.
• Actively seeks out and implements innovative solutions to improve efficiency, scalability, and customer experience.
• Presents technical thought leadership and insights at various leadership forums.
• Drives a data-driven decision-making culture within the engineering organization.
• Champions a culture of alignment, ensuring the people and culture of the organization are prepared to adapt to changing business needs.
• Defines SRE vision, strategy, and operating model.
• Establishes SLOs, SLIs, SLAs, and error budgets.
• Leads SRE teams for production stability and performance.
• Acts as senior Incident Commander during major incidents.
• Improves MTTR/MTTD through automation and observability.
• Implements observability solutions including Dynatrace.
• Integrates monitoring with ServiceNow for automation.
• Leads root cause analysis and problem management.
• Reports operational health, risks, and KPIs.
• Mentors and develops SRE leadership and teams.

Qualifications

• Bachelor’s Degree in engineering or related field Required
• Master’s Degree in computer science Preferred
• 7+ years SRE / DevOps / Production Ops leadership experience Required
• Build and lead high-performing SRE teams using SLOs, SLIs, MTTR.
• Deep incident and problem management experience.
• Observability platforms (Dynatrace a strong plus).
• Experience serving as Incident Commander.
• Cloud and hybrid infrastructure (AWS/Azure).
• ServiceNow / ITSM integration.
• Executive communication and reporting.