Job Description

Retail Store Customer Service Representative – Medicare Center

Location: Allentown, PA – 100% Onsite
Worksite Address: Allentown, PA 18103
Job Type: Temporary Contract
Contract Duration: November 16, 2026 – March 31, 2027
Work Authorization: U.S. Citizens Only

About the Opportunity

We are seeking a friendly, energetic, and customer-focused Retail Store Customer Service Representative to join our client's Medicare Center in Allentown, PA.

This is an excellent opportunity for someone who enjoys helping people, working in a fast-paced retail environment, and providing outstanding customer service. You will serve as the first point of contact for customers visiting the Medicare Center, helping coordinate appointments, answering general questions, and ensuring a welcoming and organized customer experience.

The ideal candidate is personable, organized, detail-oriented, and comfortable multitasking while supporting customers and the store management team.

No previous Medicare or insurance experience is specified as required. Paid industry training will be provided!

Key Responsibilities

Customer Service & Front Desk Support

• Greet and welcome customers entering the Medicare Center, providing a friendly and professional first impression.

• Assist customers with general inquiries and direct them to the appropriate team members or resources.

• Answer incoming telephone calls, gather relevant information, and assist with scheduling appointments.

• Help customers understand expected wait times and available service options.

• Maintain a positive, welcoming, and customer-focused environment.

• Provide excellent customer service while helping visitors navigate available Medicare sales and support resources.

Sales & Appointment Coordination

• Schedule and coordinate sales consultations and customer meetings.

• Support the Medicare sales team with appointment scheduling and administrative activities.

• Create customer accounts and accurately enter customer information into the CRM system.

• Assist customers in connecting with the appropriate sales representatives or organizational resources.

• Help ensure a smooth and efficient customer experience throughout their visit.

Store Operations & Administrative Support

• Work closely with the Medicare Center Manager to support daily store operations.

• Prepare and submit daily reports to the corporate office as needed.

• Maintain adequate inventory of sales materials, brochures, refreshments, and office supplies.

• Keep the center organized, professional, and ready to welcome customers.

• Assist with general administrative duties and operational tasks.

• Collaborate with team members to ensure efficient customer service and store operations.

Required Qualifications

• Strong customer service skills and a friendly, professional demeanor.

• Ability to thrive in a fast-paced, customer-facing environment.

• Excellent verbal and written communication skills.

• Strong organizational skills with the ability to multitask and prioritize responsibilities.

• High attention to detail and commitment to accuracy.

• Proficiency with computers, including Microsoft Word and Excel.

• Comfortable entering customer information into computer systems and learning CRM software.

• Ability to work collaboratively with management and team members.

• Willingness and ability to complete required paid training programs.

• Must be able to work 100% onsite in Allentown, PA.

• Must be a U.S. Citizen.

Preferred Qualifications

• Previous retail sales or customer service experience.

• Experience in a customer-facing retail store, front desk, or reception environment.

• Experience scheduling appointments and coordinating customer meetings.

• Familiarity with CRM systems or customer data entry.

• Previous experience in healthcare, insurance, or Medicare-related environments is a plus.

Training Provided

Selected candidates will receive approximately four weeks of paid industry training, including:

• Corporate orientation and onboarding.

• Online and classroom training covering sales processes and store operations.

• Job shadowing and hands-on training.

• Guidance and support from experienced team members and management.

Why Join This Opportunity?

• Paid Training: Learn valuable skills in customer service, Medicare Center operations, and the insurance industry.

• Professional Experience: Gain experience with a nationally recognized organization.

• Supportive Team Environment: Work alongside experienced professionals and supportive management.

• Customer-Focused Role: Make a positive impact by helping customers access the information and services they need.

• Valuable Industry Exposure: Develop experience in the growing Medicare and health insurance sector.

Apply Today!

If you are outgoing, dependable, organized, and enjoy helping customers, we encourage you to apply!

Interviews are being scheduled quickly, and resumes will be reviewed as they are received.

Join a professional team where your customer service skills, positive attitude, and attention to detail will help create an excellent experience for every visitor.