Job Description

Senior Solutions Architect – Conversational AI & Chat Platform (GCP)- Remote-US Citizen Only

About the Opportunity

We are seeking an experienced Senior Solutions Architect to lead the design, development, and optimization of enterprise-level Chat Platform solutions leveraging Google Cloud Platform (GCP), Conversational AI, and modern cloud-native technologies.

This is a highly technical, hands-on architecture role focused on building scalable, high-performing conversational AI solutions that enhance customer experiences across digital chat, intelligent virtual assistants (IVA), and contact center platforms.

The ideal candidate brings strong expertise in GCP, Dialogflow, TypeScript, Node.js, distributed systems, and AI-powered customer engagement technologies, along with the ability to provide technical leadership, solve complex architectural challenges, and drive innovative solutions.

If you enjoy working with emerging AI technologies, designing enterprise-scale solutions, and leading technical initiatives, this is an excellent opportunity to make a significant impact.

What You'll Do

Architecture & Technical Leadership

• Lead the design, development, and implementation of complex enterprise Chat Platform architectures and solutions.

• Develop scalable, secure, highly available, and low-latency systems that support enterprise customer engagement.

• Define architectural standards, technical strategies, and best practices across the platform.

• Evaluate technical trade-offs and provide architectural direction for complex initiatives.

• Collaborate with business stakeholders, engineering teams, and technology leadership to align solutions with business objectives.

Conversational AI & Cloud Solutions

• Architect and implement conversational AI solutions using Google Cloud Platform (GCP), Dialogflow, Gemini Enterprise for Customer Experience (GECX), and AI Agents.

• Design and support intelligent virtual assistant (IVA), voice automation, and enterprise chatbot capabilities.

• Lead integrations between conversational AI platforms and contact center technologies, including Genesys.

• Leverage cloud-native services such as Cloud Run, Pub/Sub, Firestore, and BigQuery.

• Design backend services and integrations using TypeScript, Node.js, WebSockets, and modern API technologies.

• Ensure platform scalability, reliability, performance, and cost-effective resource utilization.

Engineering Excellence & Platform Optimization

• Provide technical guidance, mentorship, and architectural oversight to developers and engineering teams.

• Troubleshoot and resolve complex system architecture, integration, and performance issues.

• Drive continuous improvements in platform stability, availability, and operational efficiency.

• Establish and promote engineering best practices for CI/CD, infrastructure automation, monitoring, logging, and application security.

• Support Infrastructure as Code (IaC) practices using Terraform or similar technologies.

• Design solutions that support high-throughput, low-latency customer interactions.

Collaboration & Innovation

• Partner with business and technical stakeholders to translate business requirements into scalable technical solutions.

• Define and communicate functional and non-functional requirements.

• Lead technical discussions, architectural reviews, and solution design decisions.

• Evaluate emerging technologies in Generative AI, AI/ML, cloud infrastructure, and conversational interfaces.

• Identify opportunities to modernize platforms, improve customer experiences, and enhance enterprise capabilities.

What We're Looking For

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a closely related field.

• 5+ years of experience in software engineering, solutions architecture, system architecture, or cloud infrastructure.

• 5+ years of experience partnering with business stakeholders to translate business needs into technical requirements and solutions.

• Strong understanding of enterprise architecture, distributed systems, cloud-native applications, and system integrations.

• Experience designing scalable, highly available, secure, and high-performance applications.

• Strong technical knowledge of modern backend development and web technologies.

• Experience providing technical leadership, architectural guidance, and mentorship to engineering teams.

• Excellent analytical, problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

• Hands-on experience designing and implementing Conversational AI, chatbot, or intelligent virtual assistant platforms.

• Strong experience with Google Cloud Platform (GCP) and cloud-native architecture.

• Experience with Google Dialogflow, Gemini Enterprise for Customer Experience (GECX), and AI Agents.

• Experience integrating conversational AI solutions with Genesys or other enterprise contact center platforms.

• Knowledge of IVA Voice technologies and customer engagement automation.

• Experience working in the health insurance, healthcare, or another highly regulated industry.

• Master's degree in Computer Science, Information Technology, or a related discipline.

Technical Skills & Technologies

We're particularly interested in candidates with experience across the following technologies:

• Cloud & Infrastructure: Google Cloud Platform (GCP), Cloud Run, Pub/Sub, Firestore, BigQuery, Terraform, Infrastructure as Code (IaC).

• Conversational AI: Google Dialogflow, Gemini Enterprise for Customer Experience (GECX), AI Agents, Intelligent Virtual Assistants (IVA), Voice AI.

• Contact Center Integration: Genesys, enterprise chat platforms, digital customer engagement systems.

• Development: TypeScript, Node.js, WebSockets, API integrations, distributed systems.

• DevOps & Engineering: CI/CD pipelines, observability, monitoring, logging, application security, authentication, high-availability architecture, and performance optimization.

Preferred Certifications

• Google Cloud Professional Cloud Architect

• Enterprise Architect Certification (SCEA)

• Project Management or Agile Certifications

What Makes You Successful in This Role

• You have a strong technical architecture background and enjoy solving complex enterprise technology challenges.

• You're passionate about Conversational AI, Generative AI, and cloud technologies.

• You can balance hands-on technical expertise with strategic architectural leadership.

• You understand how to build systems that are scalable, secure, reliable, and optimized for performance.

• You're comfortable collaborating with both technical teams and business leadership.

• You enjoy mentoring engineers and influencing technology decisions.

• You're proactive about identifying opportunities for innovation and continuous improvement.

Why This Opportunity?

This is an opportunity to play a key leadership role in advancing enterprise Conversational AI and customer engagement technology. You'll help shape the architecture of next-generation chat and voice solutions, work with cutting-edge Google Cloud and AI technologies, and influence the technical direction of a large-scale enterprise platform.

If you're a Senior Architect with strong GCP expertise and a passion for Conversational AI, cloud-native solutions, and enterprise architecture, we'd love to hear from you!