Job Description

Sr. IT Program Manager

Provide overall Commercial Sales delivery management support and program oversight across multiple PMs, projects, and executive stakeholders.

A project manager with program manager responsibilities. 

Must have great soft skills, able to communicate with stakeholders and higher-level executives in meetings concisely. 

This person will need to be ap program manager who owns the execution of highly regulated, multi-million dollar initiatives that bring health insurance plans from concept to market. Operating at the intersection of clinical compliance, corporate strategy, actuarial risk, and enterprise technology, this role involves managing multiple interconnected projects rather than a single workflow. 

Manage and maintain program tracker and overall program roadmap to meet all Commercial Sales initiatives, business readiness activities, growth strategies, and onboarding new clients/members to the platform.

Manage Monday.com/Planview intake, project status, and Commercial program critical status reporting.

Weekly program status updates and reporting for stakeholder and executive leadership meetings.

Lead executive program status meetings and escalations with various stakeholders.

Workforce Operations / Business & Enterprise Pipeline Review meeting facilitation and guidance.

Monthly Oracle placeholder funding and forecasting coordination.

Provide daily support for multiple PMs and projects on risks, issues, scope/schedule management, executive escalations, status quality, resource concerns, change controls, and delivery readiness.

Annual planning, lessons learned, process improvement, and Collaboration Summit activities.

Monitor project status and milestones to ensure schedule meets business go live need by timelines.

Prioritize items affecting delivery dates, provide escalation as needed, ensure funding aligns with timelines, assist multiple PMs in gaining executive decisions as needed

Provide guidance to business leaders on delivery status and go live readiness.

Attend various project meetings when requested or when delivery is at risk/off track to assist PM.

Provide guidance on updates needed to financial placeholder values and future funding visibility. Partner with Portfolio/Finance resources to confirm expected future work and funding assumptions.

Required Qualifications:

Education: Bachelor’s degree

Experience: 7 years of experience in project management to include leading team of project managers to successfully delivery project portfolios under a very tight timeframe.

Must have experience with Large complex programs in Insurance Product space

Skills/Competencies:

Strong understanding of project management principles and best practices.

Excellent analytical, problem-solving, and decision-making skills.

Exceptional written and verbal communication skills, including the ability to present information clearly and concisely to diverse audiences.

Strong organizational and time management skills, with a demonstrated ability to prioritize tasks and manage competing demands.

Proven ability to manage projects using a wide range of methodologies (Waterfall, Agile, etc.)

Experience leading a team of Project Managers to delivery projects assigned to the team.

Critical thinking and adaptability is essential to meet the outcomes.

Health insurance industry experience

Preferred Qualifications:

Experience in project management in the healthcare or health insurance industry (Highmark, a plus)

Experience with the following tools used at Highmark: Monday.com, Planview, and Oracle ERP Resource and Financial module.

Experience with Open Enrollment (OEP/AEP) readiness planning.