Job Description

Desktop Support Technician

Pay Rate: $22.00/HR W2, plus travel expenses

Hours:  Monday-Friday, 8am-5pm

Location: Tulsa, OK    

Duration: Contract-to-Hire   

*Will spend 3 days a week in Tulsa, and 2 days a week in Okmulgee with occasional travel to Stillwater and Vinita

Job Duties:

• Provide hardware break-fix services following documented processes and procedures to include hot swap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable
• Provide deskside hardware and software support
• Update the asset management system of record where applicable
• Perform physical IMACD (Installs, Moves, Add, Changes, and Deletions)
• Perform hardware refresh of aging hardware with the new device based on the end user profile
• Support Lenovo and Dell laptops and desktops, standard client (AC) image with Microsoft Office, SAP, legacy applications all on a virtualized environment using Citrix
• Support Client Hand-held Scanners, Android Tablets, Symbol HHT / printers, Lexmark, and Ricoh printers

Qualifications:

• Technical knowledge and troubleshooting skills include core business systems, applications, hardware and software, printers, and networks
• Experience working with incident management tools and software packages
• Knowledge and experience working with Windows 10 / 11
• Problem solving and analytical skills to understand the technical implications of business decisions and requests
• Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
• Must demonstrate active listening skills that can collect accurate and detailed information
• Capability to learn and support new applications
• Ability to defuse tense situations and focus on the issue at hand
• Verbal communication that is polished, professional, and easy to understand over the phone when needed
• Written communication is clear and concise, and includes proper grammar, spelling, and punctuation
• Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email
• Must have excellent customer service skills and end-user support experience
• Ability to translate technical language into user-friendly information
• Team player with strong work ethics, standards, initiative, attention to detail, and quality orientation
• Adept at working in a fast paced, changing environment while serving the needs of multiple stakeholders