Job Description

Telecom Support Technician / Business Technical Analyst

Location: Pittsburgh, PA (Onsite)

Murtech Staffing is seeking a Telecom Support Technician / Business Technical Analyst to support a leading healthcare organization in the Pittsburgh area. This is an excellent opportunity for someone with hands-on telephony experience who enjoys troubleshooting, hardware deployment, and working in a fast-paced healthcare environment.

Responsibilities

• Provide onsite support for enterprise telephony equipment, including Avaya, SPOK, and MarketSpark systems.
• Install, deploy, configure, troubleshoot, and maintain telephones, pagers, telephony hardware, and supporting servers.
• Perform hardware replacements, upgrades, and telephone deployments.
• Assist with cabling and re-mapping connections during equipment installations and upgrades.
• Diagnose and resolve telephony hardware and connectivity issues.
• Deliver outstanding customer service while supporting hospital and physician office locations.
• Work primarily in telecommunications closets and other behind-the-scenes hospital environments.
• Participate in an on-call rotation for after-hours support as needed (after training).
• Will travel 3 days/week to one location and 2/days week at another - both Pittsburgh based

Qualifications

• High school diploma or equivalent required.
• 1–5 years of experience supporting enterprise telephone or telecommunications systems.
• Experience with telephone deployments, hardware installations, and troubleshooting.
• Strong organizational, problem-solving, and customer service skills.
• Ability to prioritize and execute multiple technical tasks efficiently.
• Comfortable working in hospital environments, equipment rooms, and telecommunications closets.
• Valid driver's license and reliable transportation required.

Preferred Experience

• Avaya telephony systems
• SPOK paging systems
• MarketSpark solutions
• Healthcare IT or hospital support experience
• Telecommunications infrastructure and structured cabling

If you're a motivated telecommunications professional looking to support critical healthcare communications systems, we'd love to hear from you!