Job Description

Desktop Support Technician

Location: Niskayuna, NY 

Pay Rate: $25/HR W2

Hours: Mon-Fri, 8am-5pm

Duration: Contract-to-Hire 

Job Summary:

As a Tech Lounge specialist, you will be the front line of CompuCom and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services. You’re highly skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets. You are the customer advocate and coordination point for all customer issues and requests, even if these are beyond the scope to solve and take ownership of their issue.

Qualifications:

• Advanced knowledge of installation and operation of relevant software, hardware and other equipment.
• 3-5 years of related experience and training.
• A+ certification & Microsoft MCP Certified a plus.
• Ability to deliver great customer experiences and to be invigorated by constant personal interaction
• Ability to manage multiple, simultaneous tasks, client relationships and expectations, strong communication skills positive attitude