Job Description

Technical Support Specialist (Entry-Level)
Location: Princeton, NJ
Schedule: Monday–Friday | 8:00 AM – 5:00 PM EST
Duration: 12-Month Contract
Pay Rate: Up to $30/hr

We are seeking a motivated and customer-focused Technical Support Specialist to support one of our end clients in a laboratory environment in Princeton, NJ. This is an excellent opportunity for someone looking to grow their IT career with a company that values professionalism, initiative, and continuous learning.

This role is heavily focused on end-user support in a fast-paced environment. The ideal candidate is a self-starter with strong communication skills, a customer service mindset, and the ability to respond professionally to both ticketed requests and walk-up support needs.

Please note: This position supports a laboratory environment, and candidates must be comfortable entering cleanroom environments multiple times per week and following required gowning procedures.

Key Responsibilities:
• Provide onsite technical support for end users including account-access issues, conference room technology support, hardware/software troubleshooting, and general IT assistance
• Perform onsite repairs, upgrades, installations, and system support tasks as needed
• Assist users with platform and technology-related guidance in a professional and customer-friendly manner
• Submit and manage support tickets on behalf of users when necessary to ensure proper tracking and resolution
• Maintain high standards of system performance, reliability, and availability
• Escalate unresolved issues appropriately following established procedures and SLAs
• Document issues, resolutions, and operational procedures accurately

Preferred Qualifications:
• Strong customer service and communication skills
• Ability to work independently and respond appropriately to support requests
• Comfortable in a high-touch support environment with frequent walk-up interactions
• Basic understanding of Windows environments, networking, hardware troubleshooting, and enterprise IT support
• Experience with switching/routing, storage systems, firewalls, databases, or optical networking is a plus

Requirements:
• Ability to pass background check and drug screening
• Comfortable working in laboratory/cleanroom environments with gowning procedures
• Bachelor’s degree in Information Technology or related field preferred, but equivalent experience will be considered

Interview Process:
• Virtual interview process coordinated by our end client