Job Description

Key Responsibilities:

• Handle day-to-day RMA requests, shipping, and receiving activities
• Support Field Engineers by reviewing end-of-day updates, processing RMAs, updating tickets accordingly, and ensuring accurate documentation
• Manage service tickets, respond to customer issues, and provide timely updates and communication to customers
• Maintain accurate and up-to-date records of all logistics and RMA activities
• Track shipments to and from customers, ensuring timely returns and full visibility
• Coordinate incoming and outgoing parts while working to close open RMA issues
• Manage timely RMA processing to meet service level agreements (SLAs)
• Regularly review, update, and reconcile logistics and inventory records
• Physically inspect, sort, and resolve discrepancies for incoming items
• Travel to customer sites (primarily out-of-state) for logistics and inventory support as needed (up to 25%)

Requirements:

• Bachelor’s Degree required
• Excellent written, interpersonal, and organizational communication skills
• Highly detail-oriented with strong time management abilities
• Proven ability to multitask and make effective decisions under pressure
• Self-motivated and independent, while also being a strong team player
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)