Job Description

Technical Support Coordinator / Service Desk Representative

Location: Delmont, PA - ONSITE
Job Type: Full-Time / Direct Hire
Industry: Manufacturing / Industrial Equipment

Position Overview

We are seeking a Technical Support Coordinator who will serve as the first point of contact for customer inquiries while also providing basic technical troubleshooting support. This role combines administrative responsibilities with hands-on mechanical knowledge, making it ideal for someone who is comfortable both on the phone and with equipment.

The ideal candidate will have a mechanical background and the ability to assist customers in diagnosing and resolving equipment issues over the phone.

Key Responsibilities

• Answer and manage incoming customer calls in a professional and timely manner
• Provide first-level technical support and troubleshooting assistance for equipment issues
• Guide customers through basic diagnostics and potential fixes over the phone
• Accurately document customer issues, service requests, and resolutions
• Coordinate with service technicians or escalate issues when needed
• Maintain strong customer relationships by delivering excellent service and clear communication
• Assist with general administrative duties as needed

Required Qualifications

• Mechanical aptitude or background (experience working with machinery, equipment, or tools)
• Strong communication skills with the ability to explain technical concepts clearly
• Experience in customer service, administrative support, or call handling
• Problem-solving skills and ability to think quickly under pressure
• Basic computer skills and ability to document information accurately

Preferred Qualifications

• Experience in technical support, service coordination, or equipment troubleshooting
• Background in manufacturing, industrial equipment, or maintenance environments
• Familiarity with service ticketing systems or CRM tools

Key Traits for Success

• Patient and customer-focused
• Mechanically inclined and detail