Job Description

Desktop Support Technician

Pay Rate:  $22.00/HR W2 (Increase to $25.00/hour upon hire)

Hours:  Full time, M-F, 8am-5pm 

Location:  Charleroi, PA 15022

Duration: Contract-to-Hire

Description: 

• Primary duties will include standard desktop/Laptop break/fix items 
• Receive user calls and offer remote or on-site support. 
• Troubleshoot system, office, hardware, and business applications 
• Management and installation of equipment in the meeting room (projector, laptop, and video conference) 
• Monitor calls, incidents and requests using client provided Service Now tool. 
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. 
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve. 
• Excellent written, organizational, analytical, and verbal skills
• Documents, maintains, upgrades, or replaces hardware and software systems. 
• Supports and maintains user account information including rights, security, and systems groups. 
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. 

Skills:

• 3+ Years of experience doing IT support
• Great Customer Service
• Desktop Support (Win10, Active Directory and Office 365)
• Professional with great customer service
• Must be able stay focused, working independently 
• Time management
• A+ Certification is nice to have