Job Description

Title: Knowledge Manager /Process Coordinator

Location: Pittsburgh, PA

Responsibilities including but not limited to:

• Develop and execute the company’s Knowledge Management strategy.
• Oversee collection, organization, and sharing of information within the organization.
• Guide transformation of data into actionable knowledge, accessible to the team.
• Select and utilize system to maintain updated and relevant information while establishing quality baselines.
• Coordinate and organize scalable processes to streamline operations.
• Assist with the documentation process of knowledge.
• Research automation tools, suggest for review, implement based on stakeholder feedback and decision.
• Identify, manage, and execute special projects related to the growth of the Firm.
• Develop and document Standard Operating Procedures.
• Oversee the onboarding and offboarding process.
• Develop and implement ongoing training plans.
• Oversee IT management.
• Collaborate with internal team members.

EDUCATION / CERTIFICATION

• Associates or Bachelor’s degree in Accounting, Human Resources, Business Administration or related field.
• Work experience may substitute for degree.

ADDITIONAL REQUIREMENTS

• Minimum of five (5) years of progressive administrative and bookkeeping experience a plus.
• Proficient in MS Office Suite, knowledge of Microsoft 365/SharePoint is a plus.
• Experience in BQE Core and QuickBooks a plus.
• Knowledge of Bill.com and Squarespace is a plus.
• Strong writing, editing, proofreading, and formatting skills.
• Ability to meet deadlines.