Job Description

Desktop Support Technician

Location: Camden, NJ 08103

Pay Rate: $21.00/HR W2, plus travel expenses (Increase to $24 upon permanent hire)

Hours: Full time, M-F, 8am-5pm

Duration: Contract-to-Hire  

Description:

• Technical Support: Provide day-to-day support for end-users, troubleshooting hardware, software, and network issues.
• Installation and Setup: Install, configure, and maintain laptop and desktop computers, operating systems, and software applications.
• Hardware Maintenance: Perform regular maintenance and upgrades on laptops, desktops, printers, peripherals, and related systems to ensure optimal functionality.
• System Troubleshooting: Diagnose and resolve hardware, software, and network problems. Replace or set up repair of defective parts as necessary.
• End-User Support: Respond to support requests via phone, Teams, email, or in-person and assist in troubleshooting and resolving technical issues.
• Documentation: Maintain accurate records of support requests, technical issues, and resolutions in the help desk ticketing system.
• Security: Ensure systems are secure, up to date with patches, and meet company security standards.
• Network Assistance: Assist in managing network-related issues, including connectivity problems, setting up user access, and ensuring network stability.
• Collaboration: Work with other IT staff and departments to improve technology infrastructure and streamline troubleshooting procedures.
• Inventory Management: Track and manage IT equipment and spare parts inventory.

Skills:

• Must be able to climb stairs and walk short/long distances to assist users
• Must be squat down under equipment for installations
• Must be able to carry at time 50lbs of equipment for installation updates.
• Proven experience as a Desktop Support Technician, IT Technician, or similar role.
• Strong knowledge of desktop operating systems (Windows, macOS) and office software.
• Experience with computer hardware, including troubleshooting, repair, and upgrading.
• Familiarity with network configurations, Wi-Fi setup, and troubleshooting.
• Familiarity with Active Directory, SCCM and Intune for managing computers and user profiles.
• Excellent problem-solving skills and ability to work under pressure.
• Strong customer service skills with the ability to communicate technical concepts to non-technical users.
• Knowledge of antivirus software, backup systems, and security best practices.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• A degree or diploma in Computer Science, Information Technology, or a related field is preferred.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other industry-recognized credentials are a plus.