Job Description

Desktop Support Technician

Location: Melville, NY 11747 / New York, NY 10018 (will support both sites)

Pay Rate: $26.00/HR W2

Hours: Full time, M-F, 8am-5pm  

Duration: Contract-to-Hire   

Description:

• Duties will include standard desktop/Laptop break/fix items 
• Receive user calls and offer remote or on-site support. 
• Troubleshoot system, office, hardware, and business applications 
• Management and installation of equipment in the meeting room (projector, laptop, and videoconference) 
• Monitor calls, incidents and requests using client provided Service Now tool 
• Supports and maintains user account information including rights, security, and systems groups. 
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. 

Skills:

• Deskside Support Experience 
• Great Customer Service
• Troubleshooting skills with hardware and software 
• AV support. 
• Depot repair diagnostic skillset
• Imaging
• Network and connectivity 
• IMAC (Install Move Add Change) and Computer imaging. 
• AD Provisioning
• Desktop Support (WIN10 / O365 Outlook Support)
• Certifications preferred, at least 1 of 5: Comptia A+ , Network + , Server+ or Security+ or Mac