Job Description

Primary support for the clinical staff and as a liaison between all members of the care team. Works in tandem with the case managers and disease managers to help facilitate execution of case and disease management, including not limited to, tracking necessary information for member's case, interacting with the member's provider, enabling nurses to optimize workload, helping to arrange required services for the member, assisting with documentation. This job will collaborate and require frequent communication with other members of the team.

Responsibilities:

• Will receive inbound calls from members regarding home healthcare and benefits
• This is a call center / customer service type position
• Will receive about 30-40 calls per day

• Over two years of experience required in a call center, doctors office, or customer service related position
• Must have good computer skills (almost 95% of work will be on the computer)
• Must be familiar with MS Office (Outlook, Excel, Word)
• Computer savvy
• Excellent communication both verbal and written
• Must have excellent customer service skills
• Must be comfortable answering phone calls
• Must be able to work well with others
• Must be polite
• Will work closely with Case Managers and Nurses