Job Description

Description:

• Oversee IT services for in-office and hybrid environments (conferencing, printing, network access).
• Manage the lifecycle of company-issued devices, including upgrades and smooth onboarding/offboarding.
• Implement compliance policies, procedures, and distribute pre-made training programs.
• Implement robust security frameworks to protect sensitive data and intellectual property.
• Monitor performance metrics and continuously improve operational efficiencies.
• Ensure high-quality IT service delivery with patient, empathetic stakeholder support.
• Contribute to and deliver on a planned IT roadmap to achieve company goals.
• Manage Compliance Program IT and security controls via Vanta (policies, procedures, training modules).
• Ongoing help and support to internal stakeholders
• Implement and monitor an org wide MDM solution
• Operate and monitor internal IDP platform (currently Okta)
• Security Framework and Incident Response Plan with best practices and protocols.
• Performance Metrics and Reporting System to track KPIs and spend.
• Regular Stakeholder Satisfaction Reports demonstrating service effectiveness.

Skills:

• 5-7 years of Technical Support experience required
• Service Now experience required
• C-Suite support experience required
• A/V support is required
• Apple/MAC and Windows experience with troubleshooting required
• Professional with great customer service
• Must be able stay focused, working independently
• Time management
• A+ Certification is nice to have