Job Description

This job plays a critical role representing the customer’s voice throughout the product development lifecycle. This role will establish and evangelize the vision and strategy for assigned digital products, clearly articulate the “why” behind the products, and own the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer’s problems, drive business value, and produce desired outcomes. Will define the product’s fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision. The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery.

ESSENTIAL RESPONSIBILITIES

• Familiar with customer digital journeys, and their preferences and expectations. Under guidance identifies problem areas, points of friction, and jobs to be done. Creates and tests hypotheses that translate problems into relevant digital solutions and experiences.
• Serves as the point of contact for assigned digital products both internally and externally. Familiar with the potential application of new technologies, market trends, and vendor capabilities. References the inventory of existing digital capabilities and determines whether they can solve identified problems or if new capabilities are needed.
• Participates in build, buy, or partner evaluations and vendor integration evaluations in collaboration with digital design, digital development, and other stakeholders. Manages multiple sources of intake and demand, sifts through the “noise” to determine priorities that will drive the best results, and manages relationships with key stakeholders.
• Defines, tracks, and monitors key performance indicators and outcomes of digital products. Implements strategies to iterate and continuously improve performance of digital products. Leverages quantitative metrics and qualitative observations to derive customer insights and digital product improvement opportunities.
• Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders.
• Serve as accountable owner for the digital products/tools as assigned. Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.
• Coordinate and collaborate with other Product Managers to ensure cross-product alignment.
• Other duties as assigned or requested.

EDUCATION Required

• Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field
• Substitutions
• 6 years of related and progressive experience in lieu of Bachelor's degree Preferred
• Master's Degree in Business, Science, Technology, Design, Healthcare or related field

EXPERIENCE Required

• 3+ years of Product Management

Preferred

• 3+ years with Agile Software Development Methodology
• 2+ years in the Healthcare Industry