Job Description

Job Description:

• Diagnoses and resolves technical issues with hardware or software systems.
• Responds promptly to queries and provides excellent customer service at all times.
• Communicates via phone, in person or online chat to understand and troubleshoot technical issues.
• Determines the need for and subsequently provides system reconfiguration.
• Assesses user needs and recommends technical solutions such as patches, upgrades or enhancements.
• Documents technical support procedures and maintains customer records.
• Completes thorough installations on the client environment by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions.
• Collaborates with senior team members; reviews and analyzes hardware and software needs; recommends changes and upgrades.
• Communicates effectively with both technical and nontechnical personnel to solve issues.
• Other duties, as assigned.

Qualifications:

• Required at least 2 years’ experience.
• Bachelors preferred.