Job Description

Desktop Support Technician 

Pay Rate:  $24.00/HR W2 (Increase to $29/hour once hired permanently)

Hours:  Full time, M-F, 8am-5pm 

Location:  Loves Park, IL 61111

Duration: Contract-to-Hire

Description:

• Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android).
• Computer hardware, software and mobile phone troubleshooting.
• Orders and replaces computer parts as needed.
• Follows and/or documents troubleshooting processes.
• Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software.

Skills:

• Great Customer Service
• Desktop Support (Win10, Active Directory and Office 365)
• 3+ years of Enterprise Desktop Support
• CompTIA A+ certification is preferred
• Experience with ServiceNow ticketing system.

• Must be self-motivated and enjoy working in a fast-paced, ever-changing work environment.
• Works well independently as well as within a team.
• Represents a professional and businesslike manner and communicates effectively with customers and associates