Job Description
Datacenter Service Technician
Pay Rate: $35.00/HR W2
Hours: Monday-Friday, 9am-6pm
Location: Hillsboro, OR
Duration: 6+ months
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Service Technician will provide essential break-fix and troubleshooting support, including but not limited to:
- Diagnosing and troubleshooting failed systems onsite, including updating BIOS/BMC/CPLD FW and FRU, DMI.
- Providing detailed analysis and recommending necessary replacement parts.
- Executing internal components swaps from a malfunctioning blade sled to a new blade sled.
- Collaborating and coordinating closely with the designated onsite lead to ensure all tasks are properly aligned and executed.
REQUIREMENTS:
- Work experience in large enterprises or certification in Windows and Linux environments is a plus
- Emphasize break/fix experience and on-site customer service experience
- Hands-on experience with servers (Supermicro, EMC, DELL, HP)
- Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
- Strong technical communication skills to lead investigations with engineers of multiple disciplines
- Strong written and verbal communication skills, project management skills, and solid time management skills
- Be able to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
- Ability to work in a challenging, dynamic, and fast-paced environment with the ability to identify and escalate issues promptly, and be proactive in driving solutions
- Full professional proficiency in English (read/write/speak)
Required Tools and Equipment:
- Laptop Computer
- Smartphone with the Field Nation Application installed and functional
- Standard Hand Tools necessary for IT hardware repair and troubleshooting