Job Description

Datacenter Service Technician

Pay Rate: $35.00/HR W2

Hours:  Monday-Friday, 9am-6pm

Location: Santa Clara, CA  

Duration: 6+ months    

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Service Technician will provide essential break-fix and troubleshooting support, including but not limited to:

• Diagnosing and troubleshooting failed systems onsite, including updating BIOS/BMC/CPLD FW and FRU, DMI.
• Providing detailed analysis and recommending necessary replacement parts.
• Executing internal components swaps from a malfunctioning blade sled to a new blade sled.
• Collaborating and coordinating closely with the designated onsite lead to ensure all tasks are properly aligned and executed.

REQUIREMENTS:

• Work experience in large enterprises or certification in Windows and Linux environments is a plus
• Emphasize break/fix experience and on-site customer service experience
• Hands-on experience with servers (Supermicro, EMC, DELL, HP)
• Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
• Strong technical communication skills to lead investigations with engineers of multiple disciplines
• Strong written and verbal communication skills, project management skills, and solid time management skills
• Be able to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
• Ability to work in a challenging, dynamic, and fast-paced environment with the ability to identify and escalate issues promptly, and be proactive in driving solutions
• Full professional proficiency in English (read/write/speak)

Required Tools and Equipment:

• Laptop Computer
• Smartphone with the Field Nation Application installed and functional
• Standard Hand Tools necessary for IT hardware repair and troubleshooting