Job Description

Desktop Support Technician 

Location:  Charleroi, PA 15022

Rate:  $20.00/HR W2  (Converts to $24.00/HR)

Hours:  Mon-Fri, 8:00 AM-5:00 PM 

Duration: Contract-to-Hire

Description: 

• Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
• Experience with asset management. Install, move, add, and change.  Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
• Back up and burn end user data. 
• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. 
• Comfortability providing hands & feet support for Server and Network is a plus.
• Experience supporting mobile data plans, mobile networks, and devices

Qualifications:

• Candidates should have a minimum of 3 years’ experience supporting PC Hardware and software
• MAC/iOS experience "nice-to-have"
• A+ certification preferred