Job Description

Tech Support Analyst  

Pay Rate: $30.00/HR W2

Hours:  Part-Time, 3 days/week (Days TBD)

Location: Austin, TX 78712

Duration: 6+ months    

Scope of Work:
This Group is responsible for ServiceDesk services & support, desktop support and all end user technology support. As part of the end user support services team, this position is responsible for providing 2nd Tier technical support for the end users regarding issues with hardware and software for desktop and laptop computers, network connectivity from home and office, all types of printers, corporate email, mobile devices, and various software applications including but not limited to standard Microsoft Office products.

• This position reports into the Associate ServiceDesk Director
• Provide level 2 onsite support for customers regarding their hardware and software application needs
• Assist customers in a timely manner adhering to company established SLAs
• Experience working in a ticketing system resolving Incidents and fulfilling requests. ServiceNow a Plus
• Work in a professional and constructive corporate environment
• Customer Service oriented and works well with others
• Interact with ServiceDesk Level 1 and Tier-3 staff to assist with resolving customer issues
• In depth knowledge interacting Microsoft Windows OS, MAC OS, device drivers, and associated peripherals
• Identifies software application, network and hardware malfunctions and takes appropriate action to resolve
• Experience imaging and troubleshooting MAC/PC computers