Job Description

Desktop Support Technician

Pay Rate: $27.00/HR W2 (Increase to $31/hour upon permanent hire)

Hours:  Monday-Friday, 8am-5pm

Location: Cambridge, MA 02139

Duration: Contract-to-Hire    

Description:

• Level II Desktop Support
• Primary duties will include software break/fix, imaging, and Office 365 troubleshooting
• Receive user calls and offer remote or on-site support
• Troubleshoot system, office, hardware, and business applications 
• Management and installation of equipment in the meeting room (projector, laptop, and videoconference) 
• Monitor calls, incidents and requests using client provided Service Now tool 
• Supports and maintains user account information including rights, security, and systems groups
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed

Skills:

• 3+ years of professional IT experience in a corporate environment
• Desktop Support (Windows 11 and Office 365)
• Excellent Client Skills 
• Excellent Communication Skills 
• Multi-Tasking Skills
• Strong Technical ability 
• A+ certification is nice to have