Job Description

Job Title: Customer Service Representative
Location: Pittsburgh, PA 15222 & Wilmington, DE 19801 (must reside within a 45-minute commute from the office)
Schedule: Will work remote but may be required to work on site in either the Pittsburgh or Camp Hill location. Will be required to be onsite 1-2 times per quarter (subject to change per business needs)

Must be available to work ANY shift between 8:00am to 8:00pm – including the 11:30AM - 8:00PM shift, which is a daily shift

Responsibilities:

• Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
• Bilingual Spanish speaking candidates are welcome and encouraged to apply
• This is high energy role and requires individuals who can adapt to changes quickly
• Will work in a fast-paced environment
• Must have empathy and the ability to control conversation/call

Qualifications:

• High school/GED required
• Must have customer service experience
• Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
• Soft skills are very important to this role and require a level of professionalism and caring.