Job Description

Desktop Support Technician

Location: San Jose, CA 95125

Pay Rate: $27.00/HR W2 (Increase to $30/hour upon hire)

Hours: Full time, M-F, 8am-4:30pm 

Duration: Contract-to-Hire 

Description:

• Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents company in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or request for information.

Qualifications:

• Candidates should have 3+ years’ experience supporting PC Hardware and software
• Comfortability providing hands & feet support for Server and Network is a plus.
• Experience supporting mobile data plans, mobile networks, and devices is a plus.
• A+ certification is a plus