Job Description

Position: Support Administrator

Location:  Morrisville, NC

      100% onsite

Duration: 6-month contract to hire W2

**client unable to sponsor now or in the future

Responsibilities:

• Provide Level 2 and 3 support for network infrastructure, including:
  • Active Directory administration and issue resolution
  • Office365 support and troubleshooting
  • Firewall, VPN, and Network Security troubleshooting
  • WAN/LAN operations and wireless network support
  • Support and maintain cloud services (Azure, AWS)
• Monitor network performance and respond to alerts, outages, or degradation issues.
• Participate in incident response and escalation procedures; perform root cause analysis and implement corrective actions.
• Assist in the design, configuration, and deployment of network systems and upgrades.
• Maintain system uptime and availability, supporting 24/7 operational needs as part of an on-call rotation.
• Implement and test network changes in accordance with change management policies.
• Document support procedures, configurations, and troubleshooting steps.
• Collaborate with Level 1 support and escalate issues when necessary; serve as a technical escalation point.
• Participate in disaster recovery and business continuity planning and testing.

Required Experience

• 3+ years’ experience supporting enterprise-level network environments.
• Proficient with:
  • Active Directory
  • Azure, AWS, or other cloud platforms
  • Routing and Switching
  • Firewall technologies
  • VPN technologies (client and site-to-site)
  • WAN routing, MPLS, SD-WAN
  • Enterprise routing protocols 
  • Network monitoring and troubleshooting tools 
  • QoS, traffic prioritization, and network segmentation
• Experience supporting multi-site environments
• Ability to work outside regular business hours when necessary (e.g., system upgrades, outages).
• Strong organizational, planning, and documentation skills.
• Strong team player with the ability to manage tasks independently and within a collaborative environment.
• Excellent verbal and written communication skills, with a commitment to delivering high-quality client service.
• Self-motivated, adaptable, and capable of managing priorities in a fast-paced environment.
• Demonstrated problem-solving abilities and experience resolving complex technical issues.
• LAN/WAN requirements for Microsoft-based environments
• Business continuity and disaster recovery best practices