Job Description

Position: ServiceNow Administrator (must be US Citizen)

Location:  Cleveland, OH (can be remote)

Duration:  Contract to hire

Description: 
The ServiceNow CMDB Administrator is responsible for the overall management and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures the accuracy and integrity of the CMDB, supports IT Service Management (ITSM) processes, and provides leadership in the development and implementation of CMDB policies and procedures. The CMDB Manager will work closely with IT and business stakeholders to ensure the CMDB supports the needs of the organization.

Essential Duties and Responsibilities:

• Oversee the daily operations of the CMDB, ensuring data accuracy, integrity, and compliance with established policies and procedures.
• Develop and implement CMDB policies, standards, and procedures to ensure effective management and control of the CMDB.
• Collaborate with IT and business stakeholders to define and implement CMDB requirements, ensuring alignment with ITSM processes.
• Lead the integration of CMDB with other IT systems and tools, ensuring seamless data flow and consistency.
• Provide training and support to IT staff and business users on CMDB processes and best practices.
• Conduct regular audits and assessments of the CMDB to identify and address data quality issues and ensure compliance with policies and standards.

Required Skills:

• Required: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Preferred: ITIL certification or other relevant certifications.

• Required: Minimum of 5 years of experience managing a CMDB within the ServiceNow platform.
• Preferred: Experience with ITSM processes and tools, data management, and integration of IT systems.
• Strong knowledge of ServiceNow CMDB and ITSM processes.
• Excellent analytical and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with IT and business stakeholders.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred:

• Experience with data integration tools and techniques.
• Knowledge of ITIL framework and best practices.