Job Description

Desktop Support Technician 

Pay Rate: $30.00/HR W2

Hours: M/W/F, 8am-5pm (Part-time, Contract-to-hire)

Location: New York, NY 10014

Description: 

• Break/Fix Deskside Software Support IMAC, and Smart Hands Services to a group of Executives. 
• Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. 
• Documents, maintains, upgrades, or replaces hardware and software systems. 
• Supports and maintains user account information including rights, security, and systems groups. 
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. 
• Network connection issues, track network connections back to network switches. 
• Escalates problems and issues to a higher level of support if unable to resolve.
• Support end users with the best solutions.
• Respond and update trouble tickets in ServiceNow.    

Skills:

• 5-7 years of Technical Support experience required
• Service Now experience required 
• C-Suite support experience required 
• A/V support is required
• Apple/MAC and Windows experience with troubleshooting required 
• Professional with great customer service
• Must be able stay focused, working independently 
• Time management
• A+ Certification is nice to have