Job Description

Responsibilities: * Analyze customer accounts to understand various invoice types, determine if credits are due, etc., and organize open invoices into a spreadsheet, if needed * Contact customers via phone and email to collect past due balances, and assist customers with requests for copies of invoices, billing questions, etc. * Utilize Oracle & Salesforce as well as other software applications (MS Word, Excel) to gather and enter pertinent information (customer account statements, invoices, payment research and update past due status) * Prepare weekly/monthly aging reports for management, with notes on status of collection efforts * Process credit and accounting tickets for support renewals & returned equipment * Process credit card receipt * Gather and provide all pertinent information to forward accounts to collection agency * Support co-workers with other projects as needed * Follow departmental procedures * Cooperate and communicate with other team members and departmental staff to meet business goals * Follow all company policies and procedures, including adhering to scheduling and attendance requirements Other Duties: * Reply to Dunning notices and request for information * Review Refunds for all entities * Compile Monthly data and prepare monthly reports and periodically specialized reports for management * Handle the larger more difficult customers * Assist other collectors with difficult or complex accounts, utilizing technical knowledge of collections and procedural guidelines