Job Description

Desktop Support Technician

Location: West Jefferson, NC 28694 

Pay Rate: $20.00/HR W2 (Increase to $23/hour upon hire) 

Hours: Full time, M-F, 8am-4:30pm  

Duration: Contract-to-Hire  

Description:

• Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. 
• Documents, maintains, upgrades, or replaces hardware and software systems. 
• Supports and maintains user account information including rights, security, and systems groups. 
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. 
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve. 
• Represents company in a professional and businesslike manner and communicates effectively with customers and associates. 
• Interacts with customers, responding to routine technical questions or request for information.

Qualifications: 

• Candidates should have 3+ years’ experience supporting PC Hardware and software
• Comfortability providing hands & feet support for Server and Network is a plus. 
• Experience supporting mobile data plans, mobile networks, and devices is a plus.
• A+ certification is a plus