Job Description

Desktop Support Technician

Pay Rate:  $22.00/HR W2

Hours:  Full time, M-F, 7:30am-4:30am

Location:  341 White Pond Dr, Akron, OH 44320

Description:

• Creating and resolving Desktop issues for First Energy end users on-site and remote using the Service Now ticketing system. 
• Primary duties will include standard desktop/Laptop break/fix items 
• Receive user calls and offer remote or on-site support. 
• Troubleshoot system, office, hardware, and business applications 
• Management and installation of equipment in the meeting room (projector, laptop, and videoconference) 
• Monitor calls, incidents and requests using client provided Service Now tool
• Troubleshoot system, office, hardware, and business applications 
• Monitor calls, incidents and requests using client provided Service Now tool 
• Supports and maintains user account information including rights, security, and systems groups. 
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. 

Skills:

• Great Customer Service
• Troubleshooting skills with hardware and software 
• Desktop Support (WIN10 / O365 Outlook Support)
• A+ Certification is nice to have