Job Description

Systems Engineer

Pay Rate: $40.00/HR W2

Hours:  Full-Time, Monday-Friday, 8am-5pm

Location:  Ashburn, VA 

Duration: 1 year    

Description:

• Provides technical support for the daily operations and maintenance of server, storage and networking equipment, security appliances, cabling, and site facilities
• Manages projects to completion, including planned installs and upgrades of server hardware, software, storage and networking products
• Ensures compliance with company security protocols, technical requirements, and quality standards to deliver the highest degree of customer satisfaction
• Escalates problems to appropriate resources within service-level parameters
• Documents progress on all task orders in ticket system and provides customer updates in real time
• Performs after-hours and weekend troubleshooting/installs during maintenance windows
• Coordinates efforts across internal teams and outside vendors to deliver desirable outcomes for customers
• Administrates VMware vSphere tech lab environment, remediating host vulnerabilities and ensuring compliance of all virtual machines with required standards
• Packages, deploys, and troubleshoots software patches using Microsoft SCCM
• Completes assigned computer-based training as required
• May be required to be “on call” at scheduled times
• Develops/maintains client relationships, identifying opportunities to extend existing agreements
• Communicates sales leads

Skills:

• CompTIA  A+, Server +, HP & Dell Manufactures Server Certifications all nice to have 
• Experience with ServiceNow ticketing system preferred
• In depth knowledge of HP & Dell Server hardware, including blade servers and rack configurations
• In depth knowledge of server utilities used to configure, maintain, monitor and troubleshoot hardware
• Basic knowledge of HP Storage Works products (ex: HP MSA & MSL)
• Basic knowledge of Microsoft products and hardware clustering
• Ability to design and implement technology solutions for new and existing products/applications
• Ability to manage multiple projects from start to completion
• Ability to communicate effectively with customers & internal staff
• Strong organizational and time-management skills
• High School Diploma required
• Strong technical background required
• 3 to 5 years of relevant industry experience
• Ability to carry and lift up to 70 pounds
• Ability to travel to customer sites
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear customers and/or other employees via phone or in person