Job Description

Job Responsibilities:

• Respond to a high volume of inbound customer inquiries, complaints and order requests; facilitate problem resolution; and demonstrate our commitment to customer service by following up on inquiries and ensuring superior results.
• Ensure the daily processing of all product and non-product return credit /debit memos and that all credit memos meet the requirements of the Return and Approval Policies.
• Facilitate Account Resolution working with the Financial Operation teams in resolving customers disputes against their open accounts receivable.
• Support Customer Service Reps, Collectors, Collections Specialists, and/or Credit Analysts with necessary research and efforts required to resolve barriers to cash collections.
• Work with customer Accounts Payable departments in reconciling account payments, credits, and debits. Resolve issues surrounding service, products and account information including all billing, shipping, pricing and other customer account problems within an assigned region of accounts.
• Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality.
• Demonstrate the ability to follow simple and complex work instructions, to actively listen to directions and to perform tasks with little additional follow-up or direction.
• Manage multiple approval processes and compliance guidelines to apply account resolution.