Job Description

Description:

• Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.
• Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals.
• Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
• Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems.
• Perform approved installation, configuration, and maintenance of physical network.

Qualifications:

• Candidates should have 3+ years’ experience supporting PC Hardware and software
• Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site.
• Ability to handle multiple projects.
• Experience working in enterprise environment.
• Ability to setup, configure and add all hardware.
• A+ certification is a plus