Job Description

Are you a team player that enjoys helping others? If yes, we want you for our team!

Experience: 2-5 or more years of experience in customer service. Education: High-school/Associates or equivalent experience. Description:

• Directs telephone contacts or written inquiries to appropriate personnel.
• Answers non-technical questions regarding company products.
• Maintains log of incoming "hotline" contacts.
• Performs a number of different dissimilar Contact Center tasks, according to prescribed working instructions.
• Seeks, in case of deviations, alternative solutions from a limited number of options.
• May set/adjust the working instructions on basis of observations.
• Identifies and remedies shortcomings based on experience (reporting).