Job Description

Description:

• Travel to customer site to do start-up and training, and technical support for Visi-Trak’s process monitoring and control systems and sensors and software products. Individual will work with Visi-Trak Engineers and Field Service personnel until fully trained to work in the field. Will initially be trained in the assembly and testing and troubleshooting of Visi-Trak’s computer monitoring and control systems.
• Provide remote technical support via phone, e-mail and TeamViewer for Visi-Trak’s customers who call or e-mail with questions or issues related to their Sense, Monitor, or Control Systems and other Visi-Trak products.
• Work closely with Visi-Trak sales personnel in the U.S. to assist with trade shows and demonstrations and other projects related to securing new business.
• Work closely with Visi-Trak Software and Hardware Engineers to resolve quality issues with Visi-Trak’s systems (hardware and software issues).
• Assist with the development of new software and hardware users’ manuals, site preparation manuals, and training manuals.
• Test and troubleshoot/repair new circuit boards.
• Test and set up new systems including program loading and configuration.
• In house electrical testing & research.
• Evaluate, upgrade, and repair systems and components.
• Troubleshooting and repair of products that are returned for evaluation. 7. Help with prototyping projects and testing new releases for our application software programs.

Skills:

• Associates degree in electronics or related, applicable field or equivalent military training.
• Engineering degree is a plus.
• Ability to speak English.
• IT and/or Computer Skills is a plus.
• Ability and willingness to travel and work in die casting plants. Ability to evaluate evidence and synthesize appropriate action plans.
• Ability to diagnose and solve technical issues (software & hardware).
• Mechanical aptitude/experience a plus.
• Strong customer service skills.
• Self-motivator and willingness to take initiative when necessary.
• Good attitude and willingness to learn and be a team player.
• PLC/HMI experience is a plus.