Job Description

The Associate Medical Record Retrieval Specialist is responsible for requesting and obtaining medical records from healthcare providers to ensure accurate documentation of members’ health conditions and optimize risk adjusted revenue for the organization. Primary duties include provider outreach, identifying and coordinating the most efficient retrieval methods with provider offices, and ensuring successful receipt of records into secure organizational repositories. Adheres to all HIPAA regulations and preserves the highest level of security and confidentiality when handling all medical record information.

Responsibilities

• Collect medical records according to tight timeframes. Tracks and documents activity completely and accurately in all systems in a timely manner.
• Pull medical records from a remote EMR (training provided)
• Performs other duties as assigned or requested.

Required Qualifications

• One-year Prior health care and/or health insurance experience, or related field
• Basic HIPPA knowledge
• Proficiency in Microsoft Office Tools: Outlook, Excel, Word, Visio
• Strong verbal and written communication skills.
• Demonstrate time management skills and ability to manage projects to a successful outcome.
• Well organized, paying close attention to detail.
• Analytical, with an ability to identify and resolve problems.
• Work independently of a direct supervisor while remote.
• Ability to adapt to change and respond to difficult and challenging situations in a professional manner.

Preferred Qualifications

• PDF viewer/reader/editor, scanners, flash drives, navigation of document repository, tracking requests, and maintaining issues logs
• Experience and familiarity with medical records, medical terminology, and Electronic Medical Record (EMR) or Electronic Health Record (EHR) systems.
• Proficiency in navigating and retrieving clinical information from EMR/HER systems
• Working knowledge of HIPAA requirements and demonstrated commitment to privacy, security, and confidentiality of protected health information (PHI)
• Experience with provider authorizations
• Experience with health information management