Job Description

JOB DESCRIPTION

True title: Digital Systems Support Technologist
Pay Rate: $25/hr  - $27.hr / W2
Working Model: Fully on-site
Working Hours: 8am - 4:40pm, Monday - Friday; Possibility of Saturday work

Location: Horn Lake MS US, Interstate Blvd, Horn Lake Mississippi 38637

Interview Process: In person, Multiple rounds

Scope - This role is designed to interact with, but replace, most of time spent by four "superusers" who are not in technology roles, do not have special skills or certifications in technology, and do not have time to keep up with the technology in use at the site. The four "superusers" are handling some issues themselves but are often the on-site connection between the operators and remote subject matter experts for troubleshooting and trouble ticket management.

Tasks

• On site contact for comprehensive digital systems support
• Interact with end users to diagnose and resolve technical issues
• Interact with remote tech support subject matter experts, submit and manage trouble tickets
• Initiate remote troubleshooting sessions including capturing and sharing photos/screenshots for analysis
• Assist with ordering, physical handling, placement, set-up, and physical inventory of IT equipment, computers, printers, server room and network infrastructure
• Suggest, and participate in, technology focused enhancements to improve site Safety Quality Delivery Cost
• Work in warehouse environment with PPE
• Operate a scissor lift if necessary to provide photo and video of network node vabinets to remote network equipment support

Systems supported

• WIFI and fiber network troubleshooting and ticket management
• GE Vernova PC and peripheral device setup, configuration, and deployment
• Connect with remote SME for handheld barcode scanner troubleshooting and programming
• Connect with remote SME for Zebra printers troubleshooting and programming
• Contact for HP printer fleet and connection with HP helpdesk
• Setup FEDEX ship manager software and connection with FEDEX tech support
• Oracle RACES ticket management for site/GEV shared account issues
• Maximo ticket management for site/GEV shared account issues
• Program badges and badging system and manage SSO list
• Site security system configuration changes including basic programming and updates
• Conference room technology programming and troubleshooting

Education Requirements: High School / GED