Job Description

Position:  ServiceNow System Administrator

Resume Due Date: Friday, August 01, 2025 (5:00PM EST)                                       

Number of Vacancies: 1

Level:  MP5, 
Pay Rate - $70-$90/hr INC
Duration:  14 Months
Hours of work:  35
Location: CHQ (Hybrid – 3 days remote)

Job Overview

• A ServiceNow Systems Administrator is responsible for managing and maintaining an organization's ServiceNow platform to ensure smooth operation, performance.
• Core Technical Responsibilities:
• Platform Administration: Maintain the health, performance, and integrity of the ServiceNow platform. User and Role Management: Manage user accounts, roles, and access controls.
• Incident, Problem, and Change Management: Support ITIL processes like Incident, Problem, Change, Request, and Release Management .
• CMDB Management: Maintain the Configuration Management Database (CMDB) and ensure data accuracy using Discovery tools.
• Customization and Configuration: Create and manage workflows, business rules, UI policies, client scripts, and custom applications.
• Integration Support: Assist with integrations between ServiceNow and other systems using APls and web services. Support ATF framework

Qualifications

• Minimum of 3 years of hand on experience solid understanding of CMDB
• Must possess great communication skills
• Flow Designer IntegrationHub Performance Analytics
• Familiar with ITSM/HRSD/SAM/HAM/ITOM/ITAM/SPM modules, must have exposure to multiple modules
• ServiceNow Platform Expertise: Understanding of core modules like Incident, Problem, Change, CMDB, and Service Catalog. Scripting: Proficiency in JavaScript is essential; knowledge of HTML, CSS, and AngularJS is a plus.
• Database Concepts: Familiarity with relational databases and data structures. ITIL Framework: Understanding of ITIL processes; ITIL certification is often a plus.
• Security and Access Control: Knowledge of roles, ACLs, and user permissions in ServiceNow. Integration Skills: Experience with REST/SOAP APls and third-party integrations