Job Description

About Mojo Trek

Mojo Trek is a trusted custom software delivery firm. We build and modernize the revenue-generating and customer-facing systems that high-growth companies and ambitious operators depend on to grow. Woman-owned. Inc. 5000 for four consecutive years. 100% client retention, earned not bought.

About the Role

Our client, a major quick service restaurant (QSR) brand, is seeking a highly motivated Consultant to support its Restaurant QA Lab operations. This role is responsible for developing, maintaining, and supporting testing environments used to validate restaurant technologies and applications. The ideal candidate will troubleshoot and resolve lab-related issues, perform root cause analysis on recurring problems, build and configure testing environments, and collaborate closely with multiple cross-functional teams to support testing initiatives and lab operations.

What You'll Do

• Serve as a member of the Quality Engineering (QE) team, reporting directly to the Senior Lab Engineer and working closely with QE, Development, and Infrastructure teams.
• Provide daily technical support for the QA Lab, including troubleshooting hardware, software, networking, and environment-related issues.
• Develop and maintain applications, scripts, utilities, and installers that improve QA team efficiency and testing capabilities.
• Continuously improve the stability, health, performance, and maintainability of testing environments.
• Investigate, troubleshoot, and resolve support tickets based on priority and business impact.
• Perform root cause analysis (RCA) for recurring issues and implement preventative solutions where appropriate.
• Build, configure, image, maintain, and refresh physical and virtual test systems to support changing testing requirements.
• Conduct daily health checks of QA Lab devices and proactively identify and resolve potential issues.
• Collaborate closely with vendors and internal teams, including POS Development, Payments, Network Engineering, and Infrastructure teams, to troubleshoot issues and support project initiatives.
• Assist with the creation, configuration, and assignment of test labs to support ongoing testing activities.
• Maintain accurate documentation related to lab configurations, troubleshooting procedures, and environment setup standards.
• Support physical infrastructure within the QA Lab, including hardware installation, cabling, device staging, and equipment maintenance.

What You'll Need (Required)

• POS (Point of Sale) experience is required.
• Restaurant technology experience is highly preferred, but POS B2C experience is a must.
• Minimum of 5 years of experience supporting technology within a Quality Engineering: Lab/Infrastructure role.
• Experience with virtualization platforms and cloud computing technologies is required.
• Strong understanding of restaurant application architectures, networking infrastructure, and eCommerce platforms.
• Experience diagnosing and troubleshooting applications, operating systems, and hardware-related issues.
• Excellent written and verbal communication skills, with the ability to effectively prioritize and manage multiple tasks simultaneously.
• Proven ability to work collaboratively within a team environment utilizing direct communication, ticketing systems, and documentation.
• Ability to build and maintain positive working relationships with cross-functional IT teams and business partners.
• Adaptability and willingness to support evolving procedures, environments, and equipment within a dynamic QA testing environment.

Nice to Have (Preferred)

• Experience supporting restaurant POS platforms and payment systems.
• Familiarity with Windows imaging, deployment technologies, and endpoint management tools.
• Experience with virtualization and cloud technologies.
• Experience using Docker.
• Basic scripting experience using PowerShell, Batch, or other automation tools.
• Understanding network troubleshooting concepts, including TCP/IP, DNS, DHCP, routing, and switching.

Work Environment & Physical Requirements

• On-site Monday through Friday.
• The position requires the ability to lift, move, and transport equipment weighing up to 50 pounds.
• Ability to safely climb, descend, and work on ladders as needed to support lab and infrastructure maintenance activities.

EEO & Accommodation

Mojo Trek is an equal opportunity employer committed to building an inclusive team where everyone feels welcome. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Mojo Trek will also consider qualified applicants with criminal histories, consistent with applicable law.

Mojo Trek is committed to providing reasonable accommodations to applicants with disabilities. If you need an accommodation during the application or interview process, please contact our Talent Acquisition team.

Disclosure

Our hiring process for this role may include a video interview using an AI-based interview tool, followed by a conversation with a recruiter. If you're invited to interview, you'll receive more detail on how our AI-tool is used and will be asked to consent before your interview.

Recruitment Fraud Warning

Mojo Trek will never ask you to pay fees, send money, or provide sensitive personal or financial information to be considered for a job. All official communication comes only from authorized mojotrek.com email addresses. Always verify the sender’s email address and any shared URLs. Do not share personal or financial data in response to email requests and be cautious of unsolicited job offers. If you suspect recruitment fraud or receive suspicious offers, report it to Mojo Trek immediately through our official channels.