Job Description

LRS is looking for a Senior Audio Video (AV) Engineer to support and maintain AV systems in conference rooms and executive spaces. This role also includes providing Tier 2 IT support to senior leaders and high-level users. The right person will have strong technical skills in AV and IT, and be comfortable working in a fast-paced, high-visibility environment.

LRS Consulting Services has been delivering IT excellence for over three decades. Our reputation for quality, flexibility, and strong relationships with our clients keeps them turning to us to meet their IT consulting needs. Our contacts combined with your technical expertise equals career possibilities for you. So let’s get to work!

Key Responsibilities:

Audio Visual Support:

• Support and maintain AV systems in boardrooms, conference rooms, and large meeting spaces.
• Troubleshoot and manage AV control systems (e.g., Crestron), DSPs (e.g., Biamp, QSC), video switching, projection systems, and digital signage.
• Support Microsoft Teams Rooms and Zoom Rooms.
• Keep AV documentation up to date.

Executive IT Support (Tier 2):

• Provide hands-on Tier 2 support to executives and VIP users.
• Test and prepare AV setups before important meetings or events.
• Support Windows and macOS systems, mobile devices (iOS/Android), and common productivity tools (Microsoft 365, Zoom, Teams, Slack).
• Troubleshoot peripherals including printers, webcams, and docking stations.
• Work closely with executive support staff to meet expectations.
• Escalate issues as needed and work with other IT teams.

General IT Support:

• Assist with setting up new systems and devices.
• Help with patching, updates, and inventory tracking.
• Use tools like Ivanti for IT service tickets and tracking.
• Mentor junior IT and AV staff when needed.

Required Qualifications:

• 7+ years of experience in AV and IT support roles.
• Strong knowledge of Windows and macOS systems.
• Experience with AV control systems (e.g., Crestron, Q-SYS) and AV-over-IP.
• Experience with remote AV support tools.
• Ability to support mobile devices and hybrid work setups.
• Excellent communication and problem-solving skills.
• Strong attention to detail and documentation habits.

Preferred Qualifications:

• CTS, CTS-D, or similar AV certifications.
• Apple or Microsoft IT certifications.
• Familiarity with cloud-based admin tools (e.g., Intune, Teams Admin Center).
• Experience supporting executives or high-profile users.

Working Conditions:

• On-site work is required.
• Some evening or weekend work may be needed.
• Must be able to lift up to 50 lbs. of equipment.
• Occasional travel may be required.

Pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.