Job Description

Duties and Responsibilities:

• Participate in the design, development and delivery of solutions on IVR solution
• Responsible for consistent release management and good change management practices.
• Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services.
• Develop efficient and high-performance call flows
• Create unit tests to maximize code coverage and cover end to end business scenarios
• Support existing architecture and code
• Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
• Collaborates within the Agile framework, fosters a team approach to software development and delivery
• Ensure all code developed follows DevOps practices
• Review and perform troubleshooting analysis of the core application logs.

Experience

• Experience with Amazon Connect, Lex, Lambdas, DevOps, RDS, Kinesis Data, S3, CloudFormation, CI/CD, Node.js. required.
• 3+ years of experience in IVR Call Flow, telephony and Speech Recognition experience
• Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows
• Ability to design call-flows from requirement documentation and workshops
• Expert knowledge of 1 or more IVR development environment
• Hands-on experience with Java, JavaScript or other OOB language
• Working knowledge of IVR Environments and Operating Systems
• Working knowledge of telephony technologies including call routing, SMS, VOIP
• Understanding of APIs and web services
• Bachelor Degree or equivalent 5+ yrs Experience
• Third-party candidates will not be considered.
• Candidates must have permanent authorization to work in the US without sponsorship.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.

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