Job Description

This role is a hands-on ServiceNow Administrator position focused on supporting day-to-day platform operations. The environment includes ITSM, GRC, SPM, ITOM, and integrations, with some support already in place for HAM/SAM. This is not a deep specialist role in any one module. The focus is on working across the platform and supporting ongoing operations.

Responsibilities

• Configure and maintain ServiceNow, including catalog items, workflows/flows, forms, and basic scripting
• Support ITSM processes such as requests, incidents, and related operational workflows
• Work across ServiceNow modules as needed
• Identify manual or inconsistent processes and convert them into structured, repeatable solutions within ServiceNow
• Own day-to-day platform administration, including updates, changes, and general upkeep
• Work directly with business partners to translate needs into practical solutions within the platform

Qualifications

• Hands-on experience configuring and maintaining ServiceNow (catalog items, workflows/flows, forms, basic scripting)
• Ability to support ITSM processes (requests, incidents) and related operational workflows
• Comfortable working across modules rather than being limited to one area
• Ability to improve or standardize inconsistent or manual processes
• Comfortable owning ongoing platform administration
• Ability to work directly with business partners and translate requirements into solutions

Preferred

• Ability to clearly speak to specific ServiceNow solutions built or configured
• Examples of cleaning up or standardizing processes
• Clear understanding of level of hands-on work versus coordination/oversight

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.